Customer service

Payment

Bank Transfer / Advance Payment

Once we have received your order and all the required information, you will receive an automated order confirmation e-mail with our bank details and the payable amount. Please enter your order number as the payment reference.

Your order will be shipped as soon as your payment has been credited to our account.

 

PayPal

In order to pay with PayPal you require a free PayPal account. PayPal Buyer Protection secures all payments and ensures that you get your money back from PayPal in the event of any problems.

If you choose to pay for your order via PayPal, you will be redirected to the PayPal site, where you will have to log in with your account or register a new account. You then select your method of payment (PayPal credit, direct debit or credit card) and confirm your payment. PayPal will then send us automated confirmation of your payment and we will then proceed to ship your order immediately.

 

Payment Process

  1. Shopping Cart

Please select the items that you wish to order by clicking on the “Add to shopping cart” button. This will add the products to your shopping cart. You can edit the contents of your shopping cart at any time before submitting the order. In order to do so, either change the order quantity of one or more items, remove an item by clicking on the “Delete” button or cancel the order altogether. Click on the “Checkout” button to move onto the next step of the ordering process.

  1. Checkout

This step requires you to provide us with certain information that is necessary to process your order. Please note that certain mandatory fields must be completed. The collection, processing and use of your information occurs in strict compliance with data protection laws (data protection notice). Any other use of such data or disclosure to third parties is hereby excluded. If you are already logged in, you can now select the desired shipping method. Click on the “Continue” button to move onto the next step of the ordering process.

  1. Check Billing Address / Select Payment Method

Please now check the billing address and select the payment method. Click on the “Continue” button to move onto the next step of the ordering process.

  1. Check Shipping Address / Select Shipping Method

Please now check your shipping address and select the desired shipping method (standard or express shipping). Click on the “Continue” button to move onto the next step of the ordering process.

  1. Order Confirmation / Terms and Conditions and Data Protection

You will now be provided with a summary of your order stating the ordered products, shipping address, billing address and your contact information. Please check that all the information is correct and carefully read through the Terms and Conditions, and Cancellation Policy. You can proceed with your order once you accept the Terms and Conditions, and Data Privacy Statement (by checking the box). By clicking on the “Buy Now” button, you submit and confirm your order to us. By doing so you submit a legally binding offer to conclude a contract.